Frequently Asked Questions
Everything you need to know about shopping with Faithfull The Brand.
Where does Faithfull The Brand ship to?
We offer shipping across Australia and internationally. Standard and express shipping options are available at checkout, with free standard shipping on domestic orders over $150 AUD.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are final sale unless deemed faulty.
How do I care for my Faithfull garments?
Most of our pieces are handmade and hand-dyed. To maintain the quality of the fabric, we recommend a cold hand wash and drying flat in the shade. Always refer to the specific care label inside your garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna for our Australian customers.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products ethically made?
Yes, we are committed to ethical manufacturing. Our collections are designed in Australia and proudly handmade in Bali, Indonesia, where we maintain close relationships with our local artisans and factories to ensure fair working conditions.